Cancellations and Refunds

• We require at least 24 hours notice to be given for any appointment cancellation

• If you cancel within 24 hours of your appointment or do not attend a booked appointment, including consultation, we reserve the right to retain your deposit. In the case of pre-paid treatments, the full cost of treatment will be forfeited

• Refunds will be provided where required under the Australian Consumer Law.

PREPAID TREATMENTS

• If you pre-pay for treatments you will save an amount according to the pre-payment schedule.

• There is no refund on pre-pays and they are not transferable to other individuals.

• Pre-pays have a 3-year expiry from date of purchase.

• 24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.

• You agree to these terms by purchasing pre-paid treatments.

• Deposits that go towards treatments and are non-refundable. Refunds will be provided where required under the Australian Consumer Law.